Tag Archive for Customer Service

A boutique approach to loyalty, in four steps

138017.png When it comes to competing against low-priced giants, specialty shops should ignore the specials and focus on the personals. This is among the key findings of a recent report by LoyaltyOne, "Four …



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What are you looking for: The cure or the story?

48903.png Seth Godin is one of the most prolific writers and users of social media on this planet. He also writes very catchy headlines, like this one that caught my eye: "The cure or the story?" Turns out …



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How to create a drama-free store

56973.png Staff drama can have a negative impact on morale, the customer experience, and sales results. Unfortunately, retail is essentially a petri dish for drama. Lots of downtime and working with a small …



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Customer service goal: We don’t want you to come back

3384.png Do you ever get the feeling that some business' customer service goal is the keep the customer from coming back? Sometimes, it is an employee's lousy attitude that makes you feel unwelcome and …



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CFI Group receives statistical modeling patent for customer satisfaction research

CFI Group, a customer satisfaction measurement and analytics firm, announced it has been awarded Patent No. 8,666,515. According to the company, this patent adds new analytic capabilities to the …



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What not to do when you lose a customer

29078.png A business owner's worst nightmare is learning they've lost their best customer. Many times you don't get closure when a customer quits your business. You don't learn why your customer didn't come …



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NRF to host second virtual career fair

The National Retail Federation today announced it will host its second Virtual Career Fair, designed to connect students and young professionals seeking entry-level careers and internships with …



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How to make a better wireless store experience

prepaid.phone.racks.150.jpg By Christopher Krywulak President and CEO, iQmetrix Consumer expectations of wireless carriers continue to rise, in terms of coverage, pricing of devices and plans — and also in terms of the in …



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Retail roundtable: What could Radio Shack have done differently?

radio.shack.2014.logo.150.jpg Earlier this month, Radio Shack announced that it would be closing 1,100 locations, thanks in part to a weak holiday sales period. In an investor call, CFO John Feray said the retailer is "over …



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What retailers can learn from the hospitality industry

hotel.concierge.sign.150.jpg By Dr. Gary Edwards Chief Customer Officer, Mindshare Technologies I recently bought a new house, a purchase that of course has been accompanied by several trips to home improvement retailers …



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