Tag Archive for Employee Training

Mystery shoppers vs. customers in the wild

255679.png If you are in the business of selling anything to anyone, you would do yourself a world of good by enlisting mystery shoppers into your strategy for gathering customer insights. But I have a bone to …



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NRF says jobs bounce back after slowdown

The National Retail Federation issued the statements below from President and CEO Matthew Shay and Chief Economist Jack Kleinhenz in response to the April jobs report released today. NRF calculated …



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Improving your culture by sharing your story

4413.png Over the past few years the concept of "storytelling," from a marketing and branding perspective, has gained tremendous momentum. To someone like me, I see that as a good thing — for both …



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The two sides of customer service training

3384.png Understanding what it means to deliver great customer service and being the type of person who can deliver it are two very different things. Anyone can read about strategies or participate in …



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Speed and quality: Must they be mutually exclusive?

255679.png Speed vs quality: Which is more important to your customers? And what impact does each of them have on the customer experience? Without quality, the experience may as well not exist. It doesn't take …



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Is the Apple retail model right for your company?

334273.png With more than 9,000 stores at its peak, Blockbuster enjoyed a competitive advantage that no rival could duplicate. But with the ease and convenience of online shopping, Blockbuster's greatest asset …



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Retail lessons for today, learned from PBS’ Mr. Selfridge

mr.selfridge.150.jpg By Joe Cecere President and Chief Creative Officer of Little It turns out that what was true 100 years ago in retail is still true today. Don't believe it? Check out Masterpiece Classic's Mr. …



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Creating a differentiated experience that customers actually enjoy

retail.therapy.illustration.150.jpg By Dr. Gary Edwards Typically, whenever someone starts talking about the best ways to create a differentiated customer experience, the things they list are not distinct from their competitors in the …



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What are you looking for: The cure or the story?

48903.png Seth Godin is one of the most prolific writers and users of social media on this planet. He also writes very catchy headlines, like this one that caught my eye: "The cure or the story?" Turns out …



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Webinar – Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires

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Tax deadlines got you down? This tax season (or September), start getting money back instead of giving it all away. With hiring on the rise and one out of every five hourly workers qualifying, there has never been a better time to take advantage of the billions — yes, billions — in hiring tax credits.

  • Learn the basics of tax credit programs, including WOTC and FICA Tip.
  • See how you can earn an average of $1,200 — and up to $9,600 — per qualified hire.
  • Find out what types of new hires qualify and how to collect credits for past hires.
  • Get best practices and best solutions for tax credit screening, processing and collection.
  • Learn about the ROI customers have seen.
  • Ask our experts questions in a live Q&A.
Webinar Details
Shannon Scott

Presenter:
Shannon Scott
CEO
TaxBreak

As a serial entrepreneur and acting CEO of TaxBreak, Shannon Scott offers diverse professional experience and dynamic perspectives on profitability and business growth.

Ginny Drinker

Presenter:
Ginny Drinker
Director of Strategic Marketing & Events
PeopleMatter

Ginny Drinker joined PeopleMatter in 2012 and is responsible for strategic partnerships, acquisitions, corporate communications and events to drive the success of corporate goals and initiatives.

James Bickers

Moderator:
James Bickers
Senior Editor
Networld Media Group

James Bickers is the senior editor of Retail Customer Experience. He has written about technology and related issues for 20 years, for a wide range of national and international publications.



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